1.) How do I know my size?
We provide a sizing chart for apparel (please see our sizing chart page). We also provide you with the size that our model is wearing, this way you can have a visual of the sizing. Different manufacturers sizing varies, therefore it’s recommended to go by the sizing chart attached each item.
2.) What is the expected shipping timeframe?
Orders may take up to (1-3) business days for processing, this is prior to shipping. Unless it’s a “Special Order” dress. Standard Ground Shipping is between (5-7) business days. Express shipping is 1-3 business days. Majority of our Bridesmaid Dresses and Wedding Gowns are "Special Order" items. "Special Order" items may take up to 10 weeks, due to your item being “Cut To Order”. We encourage Brides and Bridesmaids to order at least 6 months in advance. Feel free to contact us to assist you with estimated delivery time. Unfortunately, due to the Global Pandemic (COVID-19), unexpected delays may occur. (Especially during holidays). Additional shipping information is available on our Shipping Page.
3.) What is the return policy?
Due to the Global Pandemic, we currently have a “No Return” and “No Exchange” Policy. If your item arrives to you damaged, there will be an exception. You must contact us via email at: email@example.com within (3) days of your item’s delivery date. We will ask for proof of the damaged item & the exchange is subjected to approval. Once approved, we will email you a prepaid return shipping label and the item must be en-route to us within (5) days. We must receive your item in it’s original state, with all tags attached and unworn; otherwise your return will be voided. Missing any deadlines will void your exchange.
-We will make an exchange exception for bulk ordered Bridesmaid dresses and Wedding Gowns, if the exchange size needed is in stock. You must contact us to initiate your exchange request within (3) days of your item’s delivery date. Once your exchange is approved, must provide us with a tracking number within (5) days. All shipping fees will be the purchaser’s responsibility.
Please seek additional information on our Return Policy Page.
4.) How can I get a feature on social media?
We appreciate your support and we love when our customers share their pictures and story with us. To receive a feature on one of our social media platforms, you can email us at firstname.lastname@example.org, DM us on Instagram, or Instant Message us on Facebook. Our social media links are listed on our Homepage.
5.) Will out of stock items be restocked?
Fill free to contact us for restocking information. You can also sign up for our newsletter to be informed on new items, restocking and special offers.
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